Call Handling

Call Handling

 

Never miss a call again with our slick and attentive virtual receptionists

 

Our Call Handling Service

With more than 80% of business done over the phone is your business maximising your phone calls? Our Call handling service ensures that you never miss a call again!

Automated phone systems and Interactive Voice Response Systems are likely to frustrate your customers. People want to speak with a human, not a machine. Clients may classify you as providing poor customer service and that is why human communication over the phone is invaluable. Our telephone answering service allows you to be safe in the knowledge that you will never miss a call again with our slick and attentive virtual receptionists!

Our business phone answering service is a must for your small, medium or large business and we will ensure that you never miss any important calls whilst still providing your customers with human interaction.

What we provide:

We will:

  • Answer your calls in your company name.
  • Take messages
  • Transfer calls where appropriate
  • State your apologies
  • Capture caller details.
  • Email details of the call to the relevant person
  • Provide you with a daily call summary log.
  • And make sure we answer your most frequently asked questions.

*Dependent on the service you require.

  • All calls are recorded.
  • We personalise your telephone answering service to you.
  • By allowing us to spend time understanding your business and its operations we can put our personal insight into your company to your advantage giving you and your clients not only a professional service but by leading your clients to believe that we are part of your in-house administration team.
Call handling Corby

Outsourced Virtual Office provides our services on either a temporary, permanent or ad hoc basis, depending on your needs. Maybe you have a marketing campaign and need some phone support with. Maybe you would like cover just for when you have meetings, or perhaps you just want a bit of respite to allow you to complete your to-do list. Whatever your need we have a package suitable for your needs.

Contact us to see how we can improve your customer experience! We also provide Virtual admin support, Accounting, Bookkeeping, Payroll and HR support please click on the links to find out more.

STATISTICALLY SPEAKING

£1,200.00 is the average cost to SME’s for missing just one call – BT Business.

On average a business will miss 15% of its incoming calls

80% of callers won’t call back if they get an engaged tone.

50% of UK consumers will switch following a bad experience. – New Voice.

80% of callers hang up when connected to an answerphone. – Forbes.

71% of customers will end a business relationship due to poor phone communications.

In the UK, 49% say that being kept on hold is the biggest irritation. – New Voice.

26% cited being put on hold as the most annoying customer service experience. – YouGov.

Talk

£35pm
25 Calls
Charged per call NOT per minute!
Answering in your company name.
Capture caller name, company, phone number and message.
Emailed messages.
Divert calls to a dedicated number.
Personal service.
UK based call handlers.
No set up fee.
No service charges.
Sales calls - refundable.
Wrong numbers/sales calls - free.
Monthly rolling contract.
Ideal for overflow, or just taking the pressure off!

Telegram

£65pm
50 Calls
Charged per call NOT per minute!
Answering in your company name.
Capture caller name, company, phone number and message.
Emailed messages.
Divert calls to a dedicated number.
Personal service.
UK based call handlers.
No set up fee.
No service charges.
Sales calls - refundable.
Wrong numbers/sales calls - free.
Monthly rolling contract.
Ideal for a growing business!

Telegraph

£125pm
100 Calls
Charged per call NOT per minute!
Answering in your company name.
Capture caller name, company, phone number and message.
Emailed messages.
Divert calls to a dedicated number.
Personal service.
UK based call handlers.
No set up fee.
No service charges.
Sales calls - refundable.
Wrong numbers/sales calls - free.
Monthly rolling contract.
For when things get a little busier!

Transmit

£240pm
200 Calls
Charged per call NOT per minute!
Answering in your company name.
Capture caller name, company, phone number and message.
Emailed messages.
Divert calls to a dedicated number.
Personal service.
UK based call handlers.
No set up fee.
No service charges.
Sales calls - refundable.
Wrong numbers/sales calls - free.
Monthly rolling contract.
Sign up for 12 months today and get 1 month free!

Telephone

£460pm
400 Calls
Charged per call NOT per minute!
Answering in your company name.
Capture caller name, company, phone number and message.
Emailed messages.
Divert calls to a dedicated number.
Personal service.
UK based call handlers.
No set up fee.
No service charges.
Sales calls - refundable.
Wrong numbers/sales calls - free.
Monthly rolling contract.
Sign up for 12 months today and get 2 months free!

Telecast

£825pm
750 Calls
Charged per call NOT per minute!
Answering in your company name.
Capture caller name, company, phone number and message.
Emailed messages.
Divert calls to a dedicated number.
Personal service.
UK based call handlers.
No set up fee.
No service charges.
Sales calls - refundable.
Wrong numbers/sales calls - free.
Monthly rolling contract.
Sign up for 12 months today and get 2 months free!

Need help? Not sure what? Call us today, we’d love to help!